When you make an order, we need to know your name, a contact number, an email address and your delivery address too. We also need some payment information, but this is transmitted directly to our merchant bank and returned to us as a random string of characters; we never handle or store your payment card details. This means we can process and fulfill your orders, as well as keep you as updated as possible. If you enter a competition or some kind of other promotional feature, we may ask for similar information. If you opt in at any point, we may then contact you about services, website changes and special offers tailored to you. You can opt out by simply pressing "unsubscribe" on any newsletter.
When you place orders, our secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
Persistent cookies - these are cookies that remain on the user's device for a period of time that is specified by the cookie. They are activated each time a user visits the website that generated that particular cookie.
Session cookies - these allow the website provider to link the actions of a user during a web browser session. A browser session starts when a user opens the browser window and terminates when the browser is closed. Session cookies are only created on a temporary basis and once the browser window is closed, these are deleted.
Cookies do a number of different jobs, such as:
To display our website content in the most efficient manner for your computer.
To provide information, products or services that you request from us, or that we feel may be of interest to you, where you have consented to be contacted.
To fulfill obligations arising from any contracts between us and our customers.
To facilitate participation in interactive features of our site, should you choose to do so.
To notify and inform regarding changes to our service.
Here is a list of the cookies you may find on our site, with an explanation of what they are
These cookies enable services that you have specifically asked for. For cookies that are deemed strictly necessary, no consent is required.
These cookies are essential in that they let you move around our website and use various features, such as accessing the secure areas of our website. Without these cookies, services that you have asked for (such as the shopping basket or secure billing), cannot be provided.
These cookies collect anonymous information on the pages visited by the user. By using our website, you agree that we can place these performance cookies on your device.
Performance cookies collect information about how visitors use the website, such as which pages are visited most often or if any error messages are created by web pages. No information is collected that can identify a visitor. The information collected is aggregated and is completely anonymous, and the information is only used to improve the website's performance.
These cookies simply remember choices you have made, that improve your experience of our website. By using the website, you agree that we can place these types of cookies on your device.
These are cookies that collect information about your browsing habits in order to make advertising relevant to you and your interests.
They are also used to limit the number of times you may see an advert, as well as measuring the effectiveness of an advertising campaign. They are usually placed by advertising companies with our permission. These cookies remember that you have visited a website and this information is shared with other organisations, such as advertisers. Often, these types of cookies will be linked to site functionality provided by the other organisation.
We may also use technologies, such as our own cookies, to provide you with personalised online display advertising tailored to your interests. To opt out of our cookies used for this online advertising click here.
The help menu on most browsers will tell you how to stop your browser from accepting new cookies, or how to get your browser to inform you when you receive a new cookie, or even how to disable cookies alltogether. You can also disable or delete similar data used by browser add-ons by changing the settings or visiting the website of the providing company.
Be aware, though, that cookies let you take advantage of some of our website's essential features, and as such, we highly recommend that you leave them turned on. For example, if you block or reject cookies from our website, you will not be able to add items to your shopping basket or proceed to the checkout.
If you choose not to accept a cookie, you will not be able to purchase products via our website. However, you will still be able to place an order via our order line: 0871 911 7024. Calls cost 13p per minute plus your phone company's access charge.
We will never disclose your information to anyone except where we have your explicit consent, or where we are required or permitted to do so by law, or to any successors in title to our business.
Our website may contain links to other sites which are outside our control and as such, are not covered by this policy. The operators of these websites may collect information from you that will be used by them in accordance to their own policy, which may well differ from ours.
A guide to this has been produced by the internet advertising agency and can be found at www.youronlinechoices.eu. This website also provides you an opportunity to opt out of receiving online display advertisements tailored to your interests by our third party partners.
This policy replaces all previous versions and is correct as of October 2016. We reserve the right to change the policy at any time. Any changes will be posted to this page.
For further information, you may want to e-mail to firstname.lastname@example.org.